Frequently Asked Questions

PulseTracker is an all-in-one platform that helps hotels and businesses manage and optimize their online presence across Google Business, search engines, AI platforms (like ChatGPT), and social media networks. We automate the tedious work of maintaining consistent brand information, managing reviews, tracking rankings, and optimizing your visibility across all digital channels.

PulseTracker goes beyond traditional SEO by including AI/LLM optimization—ensuring your brand appears correctly in ChatGPT, Google Gemini, and other AI platforms. We also integrate Google Business Profile management, social media scheduling, and review management all in one platform, specifically designed for the hospitality and service industries.

PulseTracker integrates with all major platforms including:

• Google Business Profile
• Social media: Facebook, Instagram, Twitter, LinkedIn
• Review platforms: Google, Yelp, TripAdvisor, Booking.com
• AI platforms: ChatGPT, Google Gemini, Bing AI
• Analytics: Google Analytics, Google Search Console

We use structured data and schema markup to ensure AI platforms have accurate information about your business. We monitor how your brand appears in AI responses and optimize your online presence to improve visibility and accuracy across ChatGPT, Google Gemini, Bing AI, and other language models.

Yes! All plans come with a 14-day free trial. No credit card is required to start your trial, and you'll have full access to all features in your chosen plan.

Absolutely! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and we'll prorate any charges or credits to ensure you only pay for what you use.

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Enterprise customers can also pay via ACH bank transfer or wire transfer.

Yes, you can cancel your subscription at any time with no cancellation fees. Your access will continue until the end of your current billing period, and you won't be charged again.

Yes! You save 20% when you choose annual billing instead of monthly. That's like getting 2.4 months free every year.

Most customers complete the initial setup in 10-15 minutes. Our guided onboarding wizard walks you through connecting your accounts, setting keywords, and configuring your preferences. You can start seeing results within 24-48 hours.

Absolutely. We use bank-level 256-bit SSL encryption for all data transmission and storage. We're SOC 2 Type II certified and fully GDPR compliant. Your credentials are encrypted and we never share your data with third parties.

Yes, our API is available for Enterprise plan customers. It provides programmatic access to rankings data, analytics, posting capabilities, and more. Full documentation is available for Enterprise customers.

Yes! You can export all your data including rankings, analytics, reviews, and reports in CSV, PDF, or Excel formats at any time. You own your data.

Starter plans include email support with 24-hour response times. Professional plans get priority support with 4-hour response times. Enterprise customers receive 24/7 phone support and a dedicated account manager.

Yes! All customers get access to our comprehensive knowledge base and video tutorials. Professional and Enterprise customers receive personalized onboarding sessions. Enterprise customers also get ongoing training and best practice consultations.

Ranking data is updated daily for all plans. Professional and Enterprise plans also have the option to request on-demand ranking updates for specific keywords.

Yes! We offer white-glove implementation services for Enterprise customers, including account setup, content optimization, and strategic planning. Contact our sales team for more details.