Privacy Policy

1. Introduction

Welcome to PulseTracker. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using PulseTracker, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account information (name, email, company name, phone number)
• Business information (business name, address, website)
• Payment information (credit card details, billing address)
• Communications with our support team
• Content you create using our platform

2.2 Information We Collect Automatically

When you use our services, we automatically collect:

• Usage data (features used, actions taken, time spent)
• Device information (IP address, browser type, operating system)
• Log data (access times, pages viewed, errors)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from third-party services you connect to PulseTracker:

• Google Business Profile data
• Social media platform data
• Review platform data
• Analytics and SEO data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations
• Send marketing communications (with your consent)
• Personalize your experience and improve our services

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.

4.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL encryption for data transmission
• Encrypted data storage
• Regular security audits and penetration testing
• SOC 2 Type II certification
• Restricted access to personal data
• Regular employee security training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information.

Types of Cookies We Use:

• Essential Cookies: Required for the service to function
• Analytics Cookies: Help us understand how visitors use our service
• Preference Cookies: Remember your preferences and settings
• Marketing Cookies: Track your online activity to deliver targeted ads

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new privacy policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for material changes)

We encourage you to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: