Frequently Asked Questions

PulseTracker is an all-in-one platform that helps hotels and businesses optimize their online presence across Google Business Profile, search engines, AI platforms like ChatGPT, and social media. We centralize all your digital marketing efforts in one dashboard.

After signing up, you'll connect your Google Business Profile, website, and social media accounts to PulseTracker. Our platform then monitors your online presence, provides optimization recommendations, and automates posting and updates across all channels. You get a single dashboard to manage everything.

Yes! We offer a 14-day free trial with full access to all features. No credit card required. You can cancel anytime during the trial with no charges.

Most hotels complete initial setup in 15-30 minutes. This includes connecting your accounts and entering basic business information. Our onboarding wizard guides you through every step.

AI/LLM optimization helps your hotel get recommended by AI assistants like ChatGPT, Perplexity, and Google Bard when users ask for hotel recommendations. We optimize your content and online presence so AI models have accurate, comprehensive information about your property.

Absolutely! Professional plans support up to 5 locations, and Enterprise plans support unlimited locations. You can manage all properties from a single dashboard with location-specific analytics and reporting.

Yes! PulseTracker aggregates reviews from Google, TripAdvisor, Yelp, Booking.com, and other platforms. You can respond to reviews directly from our dashboard, get alerts for new reviews, and track sentiment trends over time.

We support Facebook, Instagram, Twitter (X), and LinkedIn. Professional and Enterprise plans allow you to schedule posts, manage messages, and track engagement across all platforms from one dashboard.

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate the charges accordingly. There are no penalties for changing plans.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. Enterprise customers can also pay via wire transfer or ACH with annual billing.

Yes! Annual billing saves you 20% compared to monthly billing. That's essentially 2+ months free when you pay annually.

We offer a 30-day money-back guarantee. If you're not satisfied within the first 30 days, contact us for a full refund, no questions asked.

Most clients see improvements in their Google Business Profile visibility within 2-3 weeks. SEO results typically appear in 4-8 weeks, while AI/LLM optimization can show results in 6-12 weeks as search engines re-index your content.

Absolutely. We use bank-level encryption (256-bit SSL) to protect your data. We're SOC 2 Type II certified and GDPR compliant. Your data is never shared with third parties without your explicit consent.

Starter plans include email support (24-hour response time). Professional plans get priority email and chat support. Enterprise plans include 24/7 phone support and a dedicated account manager.

Yes! You can export all your data (analytics, reports, reviews, etc.) in CSV or PDF format at any time. Your data belongs to you, and you have full control over it.