Introduction

PulseTracker ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Information You Provide

• Account information (name, email, company name, phone number)
• Payment information (processed securely through our payment processors)
• Business information (locations, Google Business Profile data, website URL)
• Communications with our support team

Information Automatically Collected

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

Third-Party Data

• Google Business Profile data (when you connect your account)
• Social media profile data (when you connect platforms)
• Review data from public review platforms
• Website analytics data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage and trends to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Send marketing communications (with your consent)

How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with any merger, sale, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: When you explicitly agree to sharing

We never sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• 256-bit SSL encryption for data in transit
• Encryption at rest for sensitive data
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Access controls and authentication requirements

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Restrict how we process your information

To exercise these rights, contact us at [email protected]

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Deliver relevant advertising
• Improve site functionality

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or through our service. Your continued use after changes constitutes acceptance.

Contact Us

For privacy-related questions or concerns, contact us at:

• Email: [email protected]
• Address: PulseTracker, Inc., 123 Tech Street, San Francisco, CA 94105

1. Acceptance of Terms

By accessing or using PulseTracker's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our services.

2. Service Description

PulseTracker provides online presence management services for hotels and businesses, including Google Business Profile optimization, SEO tools, AI/LLM optimization, and social media management.

3. Account Registration

• You must provide accurate, current, and complete information
• You are responsible for maintaining account security
• You must be 18 years or older to create an account
• One person or entity may not maintain multiple accounts

4. Subscription and Billing

• Subscriptions renew automatically unless cancelled
• Fees are charged in advance based on your billing cycle
• We offer a 14-day free trial for new customers
• Refunds are provided within 30 days of initial purchase
• We reserve the right to change pricing with 30 days notice

5. Acceptable Use

You agree not to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or interfere with service operation
• Use the service for fraudulent purposes
• Scrape or copy our content without permission
• Share your account credentials with others

6. Intellectual Property

All content, features, and functionality are owned by PulseTracker and protected by copyright, trademark, and other intellectual property laws. You retain ownership of your business data.

7. Third-Party Services

Our service integrates with third-party platforms (Google, Facebook, etc.). Your use of these integrations is subject to their respective terms of service.

8. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind. We do not guarantee specific results or rankings from using our service.

9. Limitation of Liability

PulseTracker shall not be liable for indirect, incidental, special, or consequential damages. Our total liability is limited to the amount you paid in the last 12 months.

10. Termination

We may terminate or suspend your account immediately for violations of these terms. You may cancel your account at any time through your account settings.

11. Modifications

We reserve the right to modify these terms at any time. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by the laws of the State of California, USA. Disputes will be resolved in San Francisco County courts.

13. Contact

For questions about these terms, contact us at:

• Email: [email protected]