Frequently Asked Questions

PulseTracker is a comprehensive digital presence management platform designed specifically for hotels and businesses. We help you optimize and manage your brand across Google Business, search engines, AI/LLM platforms, and social networks from a single dashboard.

PulseTracker is ideal for hotels, resorts, hotel chains, and businesses with physical locations that want to improve their online visibility and manage their digital presence effectively. Whether you're a single boutique hotel or a large hospitality chain, we have a plan that fits your needs.

Unlike traditional SEO or social media tools, PulseTracker takes a holistic approach by managing your presence across ALL digital platforms including emerging channels like AI/LLM platforms (ChatGPT, Claude, etc.). Our AI-powered recommendations are specifically tailored for hospitality and service businesses.

Not at all! PulseTracker is designed to be user-friendly for marketing teams and business owners without technical backgrounds. Our intuitive dashboard and AI-powered recommendations make it easy to improve your digital presence without needing to be an SEO expert.

Most businesses can complete their initial setup in under 30 minutes. You'll connect your accounts (Google Business, social media, website), and our AI will immediately begin analyzing your digital presence. You can start implementing recommendations right away.

At minimum, you'll connect your Google Business Profile. For full functionality, you can also connect your website, social media accounts (Facebook, Instagram, Twitter/X, LinkedIn), and review platforms. All connections are secure and use OAuth authentication.

Absolutely. We use bank-level encryption (256-bit SSL) for all data transmission and storage. We never share your data with third parties, and you maintain full ownership of your information. We're GDPR and CCPA compliant. Read our Privacy Policy for details.

Yes! PulseTracker automatically imports your historical data from connected platforms including past reviews, social media posts, and Google Business insights. This gives you a complete view of your digital presence from day one.

We optimize your structured data and online presence to ensure AI platforms like ChatGPT, Claude, and others have accurate, up-to-date information about your business. This is increasingly important as consumers use AI chatbots for travel planning and local recommendations.

Our AI can generate professional response drafts for your reviews, but we always recommend human review before posting. You'll receive notifications about new reviews and can approve, edit, or customize AI-generated responses before they go live.

Yes! Our Professional plan supports up to 5 locations, and our Enterprise plan supports unlimited locations. You can manage all your properties from a single dashboard, with location-specific analytics and recommendations.

You'll get comprehensive analytics including: Google Business insights (views, clicks, calls), search ranking changes, review sentiment analysis, social media engagement metrics, competitor comparisons, and overall digital presence scores. All data is presented in easy-to-understand dashboards.

Yes! Our Professional and Enterprise plans include social media scheduling. You can plan and schedule posts across all your connected social platforms from one place, with AI suggestions for optimal posting times.

You get full access to all features of your chosen plan for 14 days, completely free. No credit card required to start. If you love it (and we think you will), you can add payment details before the trial ends to continue seamlessly.

Absolutely! You can upgrade or downgrade your plan whenever you need. Upgrades take effect immediately, and downgrades will be applied at the start of your next billing cycle. We'll prorate any charges accordingly.

Yes! Save 20% when you choose annual billing instead of monthly. For example, the Professional plan costs $299/month or just $2,870/year (save $718). Contact our sales team to set up annual billing.

You can cancel anytime with no penalties. You'll maintain access to your account until the end of your current billing period. We'll export all your data for you, and you can download it in standard formats before your account closes.

Never. The price you see is the price you pay. No setup fees, no hidden charges, no surprise costs. Everything is included in your monthly subscription.

Support levels vary by plan: Starter includes email support (24-hour response), Professional adds live chat support, and Enterprise includes 24/7 priority phone support plus a dedicated account manager.

Yes! All plans include access to our comprehensive knowledge base, video tutorials, and webinars. Enterprise customers receive custom onboarding and training sessions tailored to their team's needs.

Absolutely! We actively listen to our customers and regularly add requested features. You can submit feature requests through your dashboard, and we'll keep you updated on their status.